Front Desk & Patient Care Coordinator

Metro Physical & Aquatic Therapy; Bellevue (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k Plans Offered

Comprehensive benefit package

Short/Long Term Disability

Life Insurance

Employee Discount Buying Program

Employee Assistance Program

Generous PTO

Professional growth education

Job summary

Sports Physical Therapy is seeking a Front Office Administrator to lead the clinic’s front desk operations. You will manage daily administrative tasks, greet patients, and ensure a welcoming, WOW experience while coordinating with therapists and billing teams.

The role requires strong customer service, organization, and communication skills, along with the ability to multitask in a fast-paced clinic environment.

Qualifications

• Superior customer service and communication skills.
• Ability to plan, prioritize, and organize workload.
• Independent problem solving and multitasking.
• Professional appearance and teamwork.

Responsibilities

• Handle all daily administrative duties.
• Greet patients, check in, and create a memorable experience.
• Create a WOW experience with every interaction.
• Provide excellent customer service to patients and staff.
• Build relationships with patients, physicians and staff.
• Schedule patients for entire care plan duration.
• Answer a multi-line phone system.
• Gather demographics, insurance info, and referrals.
• Collaborate with physical therapists for patient care.
• Obtain treatment authorizations.
• Collect co-pays and assist with billing collections.
• Perform special projects and duties as assigned.

Skills

Customer service

Communication

multitasking

Computer skills

Team player

Job description

Sports Physical Therapy is seeking a Front Office Administrator to lead the clinic’s front desk operations. You will manage daily administrative tasks, greet patients, and ensure a welcoming, WOW experience while coordinating with therapists and billing teams.

The role requires strong customer service, organization, and communication skills, along with the ability to multitask in a fast-paced clinic environment.