Front Office Coordinator

Metro Physical & Aquatic Therapy; Bellevue (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k Plans Offered

Comprehensive benefit package

Short/Long Term Disability

Life Insurance

Employee Discount Buying Program

Employee Assistance Program

Generous PTO

Professional growth education

Job summary

Sports Physical Therapy is seeking a Front Office Administrator to lead the clinic’s front desk operations. You will manage daily administrative tasks, greet patients, and ensure a welcoming, WOW experience while coordinating with therapists and billing teams.

The role requires strong customer service, organization, and communication skills, along with the ability to multitask in a fast-paced clinic environment.

Qualifications

• Superior customer service and communication skills.
• Ability to plan, prioritize, and organize workload.
• Independent problem solving and multitasking.
• Professional appearance and teamwork.

Responsibilities

• Handle all daily administrative duties.
• Greet patients, check in, and create a memorable experience.
• Create a WOW experience with every interaction.
• Provide excellent customer service to patients and staff.
• Build relationships with patients, physicians and staff.
• Schedule patients for entire care plan duration.
• Answer a multi-line phone system.
• Gather demographics, insurance info, and referrals.
• Collaborate with physical therapists for patient care.
• Obtain treatment authorizations.
• Collect co-pays and assist with billing collections.
• Perform special projects and duties as assigned.

Skills

Customer service

Communication

multitasking

Computer skills

Team player

Job description

Company Description

Sports Physical Therapy offers performance based Physical Therapy, Athletic Training, & Personal Training. When you join our team, you will be a part of something bigger as an important contributor in Helping our clients get back to the things they love to do. It is exciting to be a part of a grand vision that goes beyond the traditional approach to Physical Therapy & Athletic Training to provide our clients a WOW service, create fun and be amazingly different, build a positive team and family atmosphere, communicate with love and respect. If these core values are what you are looking for we would love for you to join our team.

Job Description

Under the supervision of the Clinic Director this position provides leadership and administrative support to the clinic by effectively running the front office. Must exercise independent judgment to plan, prioritize, and organize the workload required to complete tasks assigned. Must have superior customer service, people skills, good time management, decision making, communication, accounting, organizational and interpersonal skills. Along with an ability to manage daily problem solving independently and efficiently.

• All daily administrative duties
• Greet and welcome patients, check patients in and create a memorable experience
• Create a WOW experience with each interaction
• Provide amazing customer service
• Formulate and build relationships with patients , physicians and staff
• Schedule patients for the entire duration of their plan of care
• Answering multi-line phone system
• Intake of patients, gathering patient demographics and insurance information, coordinating referrals and patient charts.
• Working closely with the Physical Therapists to facilitate optimum patient care and communication.
• Obtaining authorizations for treatment.
• Collecting patient co-pays and assisting the billing office in the collection of patient balances
• Performs special projects and duties as assigned.

Qualifications

• A team player with outstanding customer service and communication skills
• Motivated and eager to establish a presence in the community
• Exhibits independence and the ability to work with minimal supervision
• Proficient in computer skills
• Ability to multi task and work well under pressure.
• Professional appearance
• Team player and detail oriented

Additional Information

Why work for SPT?

• 401k Plans Offered
• Comprehensive benefit package (Medical, Dental, Vision)
• Short Term & Long Term Disability
• Life Insurance
• Employee Discount Buying Program
• Employee Assistance Program
• Generous PTO
• Individual education to support professional growth