Practice Coordinator

Aquent; Newton (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Aquent has partnered with a premier healthcare network to support a busy front desk in a specialized clinic. You will welcome patients, manage scheduling, assist with inquiries, and collaborate with the clinical team to ensure smooth daily operations.

In this assignment, you will apply your front-desk experience in a healthcare setting, demonstrate compassionate customer service, and help maintain accurate patient records and billing workflows. This role is on-site in Newton, MA.

Qualifications

• HS diploma or equivalent.
• Front desk experience in healthcare.
• Hands-on EPIC scheduling.
• Experience collecting co-pays and basic billing.
• Ability to meet healthcare clearance requirements.
• Excellent communication and patient-first attitude.

Responsibilities

• Greet patients and manage check-in/out.
• Coordinate complex clinical/provider schedules.
• Assist patients and callers with inquiries and appointments.
• Collect co-payments and document billing.
• Scan documents into EMR for accurate records.
• Support clinical team and daily operations.

Skills

Customer service

Communication

Healthcare setting

Education

High School Diploma or equivalent

Tools

EPIC scheduling

Billing workflows

EMR systems

Job description

Step into a role where your organizational expertise and warm professional presence directly impact the patient journey. As the vital first point of contact in a specialized clinical setting, you will play a crucial part in ensuring patients feel supported, welcomed, and efficiently cared for from the moment they arrive, directly influencing their healthcare experience.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

About the Partnering Organization

Aquent has partnered with a premier healthcare network dedicated to delivering exceptional, community-focused medical care. Renowned for combining the advanced resources of a leading medical system with the personalized attention of a local clinic, this organization is committed to fostering long-term patient relationships and providing top-tier healthcare services.

The Opportunity

In this dynamic front-desk role, you will serve as the essential hub of a busy specialized practice. By managing clinical scheduling, welcoming patients, and coordinating daily administrative operations, you will ensure the practice runs seamlessly. Your efficiency and compassionate customer service will directly contribute to a positive, stress-free environment for both patients and clinical staff.

Key Responsibilities

• Serve as the primary point of contact at the front desk, welcoming patients and managing the check-in and check-out processes.
• Coordinate and manage complex clinical and provider schedules using EPIC.
• Assist patients and callers with routine inquiries, schedule appointments, and maintain accurate records.
• Collect co-payments and process patient billing documentation accurately.
• Scan vital documents into patient electronic medical records to maintain up-to-date files.
• Provide administrative support to the clinical team, handling messages regarding prior authorizations, prescription refills, and provider questions.
• Collaborate with practice leadership to optimize daily operations and support team training as needed.

Must-Have Qualifications

• High School diploma or equivalent.
• Proven front desk or customer service experience within a healthcare or medical office environment.
• Hands-on experience with EPIC software, specifically for scheduling and registration.
• Experience collecting co-payments and handling basic billing workflows.Ability to meet standard healthcare medical clearance requirements (including proof of TB testing, MMR, Varicella, and seasonal Flu vaccination).
• Excellent communication skills and a compassionate, patient-first attitude.

Nice-to-Have Qualifications

• Associate's degree or higher.
• Two or more years of experience in a medical office setting.
• Prior experience coordinating scheduling for surgical or specialized clinical providers.