Front Desk & EPIC Scheduler - Patient Experience

Aquent (United States); Newton (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Aquent has partnered with a premier healthcare network to support a busy front desk in a specialized clinic. You will welcome patients, manage scheduling, assist with inquiries, and collaborate with the clinical team to ensure smooth daily operations.

In this assignment, you will apply your front-desk experience in a healthcare setting, demonstrate compassionate customer service, and help maintain accurate patient records and billing workflows. This role is on-site in Newton, MA.

Qualifications

• HS diploma or equivalent.
• Front desk experience in healthcare.
• Hands-on EPIC scheduling.
• Experience collecting co-pays and basic billing.
• Ability to meet healthcare clearance requirements.
• Excellent communication and patient-first attitude.

Responsibilities

• Greet patients and manage check-in/out.
• Coordinate complex clinical/provider schedules.
• Assist patients and callers with inquiries and appointments.
• Collect co-payments and document billing.
• Scan documents into EMR for accurate records.
• Support clinical team and daily operations.

Skills

Customer service

Communication

Healthcare setting

Education

High School Diploma or equivalent

Tools

EPIC scheduling

Billing workflows

EMR systems

Job description

Aquent has partnered with a premier healthcare network to support a busy front desk in a specialized clinic. You will welcome patients, manage scheduling, assist with inquiries, and collaborate with the clinical team to ensure smooth daily operations.

In this assignment, you will apply your front-desk experience in a healthcare setting, demonstrate compassionate customer service, and help maintain accurate patient records and billing workflows. This role is on-site in Newton, MA.