Front Desk Patient Access Specialist | Flexible Shifts

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative to provide exceptional service to patients at the point of contact. You will greet patients, verify demographics, collect payments, and coordinate appointments, either in person or by phone.

This role offers cross-training across departments including Emergency Department, L&D, and lobby areas, with flexible shifts and a requirement to work at least one full shift per month to stay active with the team.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients, verify demographics and collect co-payments and payments.
• Schedule and coordinate patient appointments, referrals, and pre-authorizations.
• Operate multi-line phone and handle registration workflows.
• Coordinate telemed appointments and patient documentation as needed.
• Provide top-tier customer service and support to patients and teams.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Sanford is seeking a Patient Access Representative to provide exceptional service to patients at the point of contact. You will greet patients, verify demographics, collect payments, and coordinate appointments, either in person or by phone.

This role offers cross-training across departments including Emergency Department, L&D, and lobby areas, with flexible shifts and a requirement to work at least one full shift per month to stay active with the team.