Patient Access Representative - 12hrs/week

Sanford; Bagley (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford in Bagley, MN is seeking a Patient Access Representative to deliver exceptional service at the first point of contact, on the phone or in clinic, ensuring a welcoming and safe environment for patients.

You will register patients, schedule, coordinate referrals, collect payments, and support telemedicine and reminders, with responsibilities across reception, scheduling, and patient financial assistance.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• At least 1 year of work experience, preferably in a medical office; medical terminology helpful.
• Six months of customer service experience desired.
• BLS certification may be required for certain locations/settings.

Responsibilities

• Register patients: greet, verify demographics, collect forms and signatures.
• Schedule appointments with nursing team and providers; manage referrals.
• Assist with payments: collect co-pays and post payments; financial arrangements.
• Support patient flow: telemedicine, reminders, recalls, and chart prep.

Skills

Customer service

Medical terminology

Education

High school diploma

Post-secondary education

Job description

Work Shift

10 Hours - Varied Shifts (United States of America)

Scheduled Weekly Hours

12

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

Would include on average, every 5th weekend, 10 hour shift coverage. Coverage at both Bagley hospital and Bagley clinic location. One late shift until 7pm per week on average.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.