Patient Access Management - ER/MB3/Main - PRN

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative to provide exceptional service to patients at the point of contact. You will greet patients, verify demographics, collect payments, and coordinate appointments, either in person or by phone.

This role offers cross-training across departments including Emergency Department, L&D, and lobby areas, with flexible shifts and a requirement to work at least one full shift per month to stay active with the team.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients, verify demographics and collect co-payments and payments.
• Schedule and coordinate patient appointments, referrals, and pre-authorizations.
• Operate multi-line phone and handle registration workflows.
• Coordinate telemed appointments and patient documentation as needed.
• Provide top-tier customer service and support to patients and teams.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Work Shift:

Varies (United States of America)

Scheduled Weekly Hours:

0

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

This position is most suitable for individuals looking to contribute to fast-paced environments with flexing workloads. Opportunity to train in multiple areas including the Emergency Department, L&D desk, main hospital lobby and more! This is an unscheduled position with availability to pick up early mornings, mid-day, evenings, or overnight. Commitment of one full shift per month is required at minimum to maintain status with the team.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].