Patient Access Representative - Hospital Departments Float - 40 hrs/week

Sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in Sioux Falls is seeking a Patient Access Representative to provide outstanding customer service at the first point of contact, over the phone or in clinic. You will help create a welcoming environment and facilitate registrations and scheduling across multiple departments.

The role requires handling registrations, scheduling, and various office duties with a focus on accurate demographics, payments, and patient experience in a fast-paced setting.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

Responsibilities

• REGISTRATION: Greet patients, verify demographics, create/scan/routing documents or forms, inform patients about documents and obtain signatures, establish financial responsibility, collect payments, address registration errors or denied claims.
• SCHEDULING: Coordinate with nursing team and providers to schedule appointments, obtain referrals and pre-authorization, arrange interpreter services, check in/out, operate multi-line phone, manage recall/waitlists and paging.
• ADDITIONAL DUTIES MAY INCLUDE: Prepare and coordinate charts, organize provider documents, initiate patient financial assistance, track visits and health information, administer assessments, coordinate Telemed appointments, reminder calls, hospital admission, general office duties.

Skills

Customer service

Medical terminology

BLS

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: Varies (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Department Details

Gain diverse registration and patient access experience across multiple areas, including the Emergency Department, Main Admissions, Outpatient Infusion, Lab, and MB3. Shifts vary based on departmental needs, but every other weekend is required. This position is ideal for those who enjoy a fast-paced environment and helping patients at every stage to build a versatile and highly-sought after skill set.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].