Patient Access Representative - Emergency Department - 15 hrs/wk

Sanford; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative to deliver exceptional service at the point of contact in the Emergency Department registration area. You will greet patients, verify demographics, collect documents, and guide them through the check‑in process while ensuring accuracy and courtesy in every interaction.

Primary duties include scheduling, pre-authorizations, referrals, and coordinating interpreter services.

Qualifications

• High school diploma or equivalent required.
• One year of work experience preferred, ideally in a medical office.
• Customer service experience desired; knowledge of medical terminology helpful.

Responsibilities

• Greet patients, verify demographics and collect necessary signatures.
• Register patients, scan and route documents, explain forms to patients.
• Coordinate scheduling, pre-authorizations, referrals, and interpreter services.
• Check patients in/out and operate a multi-line phone system.
• Assist with patient financial responsibilities and payment collections.

Skills

Customer service

Phone handling

Scheduling

Cash handling

Education

High school diploma

Post-secondary education helpful

Tools

Multi-line phone system

Electronic forms

Job description

Work Shift

8 Hours - Varied Shifts (United States of America)

Scheduled Weekly Hours

15

Compensation

Salary Range: $16.25 - $23.00

Union Position

No

Department Details

The Emergency Department is a fast paced department supporting registration duties. Strong attention to detail and the ability to work well with a team a must. Hours per pay period: 30 - Week 1 - Monday & Tuesday 2:30p-10:30p. Week 2 - Monday & Tuesday 2:30p-10:30p

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.
• Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].