Patient Access Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Rochester Regional Health in Batavia, NY, is seeking an Access Associate to greet patients, assist with check-in/check-out, and handle payments. This role serves as the first point of contact, delivering a warm, professional presence and guiding patients and families through their visit.

In the Dermatology department, responsibilities include registration and verification, insurance eligibility checks, and handling precertification/authorization when needed, along with scheduling.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health in Batavia, NY, is seeking an Access Associate to greet patients, assist with check-in/check-out, and handle payments. This role serves as the first point of contact, delivering a warm, professional presence and guiding patients and families through their visit.

In the Dermatology department, responsibilities include registration and verification, insurance eligibility checks, and handling precertification/authorization when needed, along with scheduling.