Patient Access Specialist

103 Rochester General Hospital; United States; Remote; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health's Honeoye Valley Family Practice is seeking an Access Associate to greet patients, perform check-in/check-out, and handle payments. You will be the first point of contact, setting a welcoming tone for patients and families.

Responsibilities include scheduling, registration, insurance verification, and basic billing tasks. The role emphasizes strong communication and computer skills to support front-desk workflows in a busy primary care setting in Honeoye Falls, NY.

Qualifications

• 2 year degree or equivalent combination of education and work experience
• 1 year of customer service experience
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

Associate degree or equivalent

Job description

Rochester Regional Health's Honeoye Valley Family Practice is seeking an Access Associate to greet patients, perform check-in/check-out, and handle payments. You will be the first point of contact, setting a welcoming tone for patients and families.

Responsibilities include scheduling, registration, insurance verification, and basic billing tasks. The role emphasizes strong communication and computer skills to support front-desk workflows in a busy primary care setting in Honeoye Falls, NY.