Front Desk Patient Access Specialist

Rochester Regional Health; Michigan; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, check-in/out, and handle payments in a fast-paced outpatient setting. You will be the first point of contact for patients and families, ensuring a warm welcome and smooth administrative flow.

The role involves registration, insurance verification, and coordinating appointments, with daytime hours Monday–Friday in Rochester, NY. Strong communication and computer skills are essential to deliver excellent patient service.

Qualifications

• Excellent customer service and communication skills.
• Intermediate computer skills.
• Greeting patients and guiding them through check-in/out are required responsibilities.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, check-in/out, and handle payments in a fast-paced outpatient setting. You will be the first point of contact for patients and families, ensuring a warm welcome and smooth administrative flow.

The role involves registration, insurance verification, and coordinating appointments, with daytime hours Monday–Friday in Rochester, NY. Strong communication and computer skills are essential to deliver excellent patient service.