Patient Access & Front Desk Specialist

Rochester Regional Health; Town of Greece (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to support RRH Eye Care in Rochester, NY. The role involves greeting patients, performing check-in/check-out, and handling payments with a focus on friendly, efficient service.

Responsibilities include patient registration, insurance verification, and accurate billing. The position offers a 40-hour work week, Monday–Friday, 8am–4:30pm, in a patient-centric, team-based environment.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Customer service

Communication

Computer skills

Education

2-year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate to support RRH Eye Care in Rochester, NY. The role involves greeting patients, performing check-in/check-out, and handling payments with a focus on friendly, efficient service.

Responsibilities include patient registration, insurance verification, and accurate billing. The position offers a 40-hour work week, Monday–Friday, 8am–4:30pm, in a patient-centric, team-based environment.