Front Desk Patient Access Coordinator

Rochester Regional Health; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, check-in/out, and process payments at the Geneva Destination Campus. You will serve as the first point of contact for patients and families, delivering a warm and welcoming experience in a busy outpatient setting.

The role includes patient registration, insurance verification, scheduling, and basic billing support. Strong customer service and computer skills are essential, with a 2-year degree or equivalent preferred.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments Registration & Verification.
• Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable Billing & Payments.
• Collect and process payments when applicable

Skills

Customer service

Communication skills

Computer skills

Education

2 year degree or equivalent

Job description

Rochester Regional Health is seeking an Access Associate to greet patients, check-in/out, and process payments at the Geneva Destination Campus. You will serve as the first point of contact for patients and families, delivering a warm and welcoming experience in a busy outpatient setting.

The role includes patient registration, insurance verification, scheduling, and basic billing support. Strong customer service and computer skills are essential, with a 2-year degree or equivalent preferred.