Front Desk & Patient Access Specialist

Hanger Clinic; Bellevue (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

PTO

Health benefits

401k

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. in Bellevue, WA is seeking a friendly Front Desk Receptionist to deliver a smooth patient experience at the medical office. You will greet patients, verify demographics, collect payments, and coordinate appointments with clinical staff.

The role emphasizes strong communication, computer proficiency, and the ability to work with diverse patients. A high school diploma and basic reception experience are preferred; driving eligibility may be required in this site-specific position.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Receptionist experience

Medical front office

Computer proficiency

Education

High school diploma

Job description

Hanger, Inc. in Bellevue, WA is seeking a friendly Front Desk Receptionist to deliver a smooth patient experience at the medical office. You will greet patients, verify demographics, collect payments, and coordinate appointments with clinical staff.

The role emphasizes strong communication, computer proficiency, and the ability to work with diverse patients. A high school diploma and basic reception experience are preferred; driving eligibility may be required in this site-specific position.