Front Desk & Patient Access Coordinator – Mental Health

Spring Mountain Treatment Center; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Excellent medical, dental, vision, and

401(K) with company match

SoFi student loan refinancing

Tuition savings with Chamberlain

Career development opportunities

Pet insurance

Job summary

Spring Mountain Treatment Center is seeking a professional receptionist to be the first point of contact for patients, visitors, and callers, ensuring a welcoming and professional environment. You will manage a multi-line phone system, greet guests, route calls, and support administrative tasks such as mail processing, discharge documentation, and logs.

Ideal candidates are organized, detail-oriented, able to multitask, and committed to high-quality customer service in a fast-paced behavioral

Qualifications

• Minimum High School diploma or equivalent required.
• Minimum of two years relevant experience in a psychiatric setting/patient care preferred.
• Strong verbal and written communication skills.
• Ability to follow both written and verbal instructions.
• Thorough knowledge of how to access local resources.
• Proficiency in Microsoft Office Suite.
• Proficient in the operation of standard office equipment, including fax machines, printers, copiers, and scanners.
• Demonstrate resourcefulness and proactive problem-solving.
• Adheres to all hospital policies, procedures, and regulatory requirements.
• Exhibits strong leadership qualities, including professionalism, patience, empathy, and sound judgment.
• New hires are required to attend one full week of New Employee Orientation on day shift, normally 8:00 am – 4:30 pm Monday through Friday.
• Must successfully pass background check (includes criminal history, Child Abuse and Neglect Registry, and ABI/FBI fingerprint check).
• Must successfully complete RQI BLS training and obtain required certification.

Responsibilities

• Consistently answers and routes incoming calls to the appropriate departments.
• Files daily visitor logs and patient visitor sign-in records.
• Receives, distributes, and tracks incoming mail, UPS, FedEx, and other deliveries; promptly notifies departments of deliveries.
• Processes outgoing mail and shipments, applies postage, and maintains postage usage logs.
• Ensures proper payroll check pick-up procedures are followed.
• Accurately tracks and records transports and walk-in traffic to support operational monitoring.
• Completes, distributes, and files patient belongings documentation in a timely manner.
• Assists with inquiry calls and coordinates ambulance and walk-in admissions processes.
• Routes discharge paperwork and processes bed change notifications appropriately.
• Manages and monitors incoming calls during designated patient phone hours.
• Manage visitors during patient visits, therapy sessions or discharge.
• Performs other duties as assigned/required by this position.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Problem solving

Attention to detail

Education

High school diploma

Tools

MS Office

Office equipment

Job description

Spring Mountain Treatment Center is seeking a professional receptionist to be the first point of contact for patients, visitors, and callers, ensuring a welcoming and professional environment. You will manage a multi-line phone system, greet guests, route calls, and support administrative tasks such as mail processing, discharge documentation, and logs.

Ideal candidates are organized, detail-oriented, able to multitask, and committed to high-quality customer service in a fast-paced behavioral