Medical Front Desk Coordinator & Patient Concierge

Intermountain Centers; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Intermountain Centers’ Tucson Health Home seeks a Medical Receptionist to support the medical staff in a psychiatric outpatient clinic. Under supervision of the Medical Services Manager, you will manage front-desk duties, scheduling, and confidential communications.

You will greet members, answer inquiries, schedule appointments, maintain the reception area, and assist nursing staff with routine tasks while upholding HIPAA compliance and professional standards.

Qualifications

• High School Diploma or GED required.
• 2–4 years of office experience, including working with the public; medical office experience preferred.

Responsibilities

• Greets members and visitors in person, or by telephone, answering or referring their inquiries.
• Schedules appointments in person, or by telephone.
• Assists with keeping members’ appointments on schedule by notifying staff of member’s arrival.
• Provides customer service by answering members’ questions; conducts interactions in a confidential, courteous, professional and timely manner.
• Maintains the reception area, keeping it organized and tidy.
• Routinely checks with nursing staff to provide assistance with certified mail, copying, faxes, chart retrieval, etc.
• Maintains office equipment. Performs inventory control and orders supplies.
• Gathers information on community resources for medical staff.
• Adheres to Health Insurance Portability and Accountability Act (HIPAA) of 1996.
• Develops, maintains and updates files, logs, manuals and handbooks for medical staff.
• Maintains an approved schedule, and acceptable level of attendance.
• Performs other duties as assigned or necessary as they relate to the general nature of position.

Education

High School Diploma/GED

Job description

Intermountain Centers’ Tucson Health Home seeks a Medical Receptionist to support the medical staff in a psychiatric outpatient clinic. Under supervision of the Medical Services Manager, you will manage front-desk duties, scheduling, and confidential communications.

You will greet members, answer inquiries, schedule appointments, maintain the reception area, and assist nursing staff with routine tasks while upholding HIPAA compliance and professional standards.