Front Desk & Patient Access Specialist

Talentify; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401K with match

Pet Insurance

Student Loan Refinancing

Tuition assistance

Career development

Job summary

Spring Mountain Treatment Center in Las Vegas, NV is seeking a professional receptionist to be the first contact for patients, visitors and callers. You will manage a multi-line phone system, greet guests, direct inquiries, and ensure secure access to the facility.

The role also coordinates taxi requests and handles mail and shipments. Responsibilities include supporting screening processes, maintaining logs, and assisting with admissions and discharge tasks.

Qualifications

• Minimum High School diploma or equivalent.
• Minimum of two years in a psychiatric setting or patient care preferred.
• Strong verbal and written communication skills.
• Ability to follow both written and verbal instructions.
• Proficiency with Microsoft Office Suite.
• Proficient with standard office equipment.
• Resourceful with proactive problem-solving.
• Adheres to hospital policies and regulatory requirements.
• Professional, empathetic, and able to exercise sound judgment.
• New hires attend one week of orientation on day shift.
• Background check and required certifications completed.

Responsibilities

• Consistently answers and routes incoming calls to departments.
• Files daily visitor logs and patient visitor sign-in records.
• Receives, distributes, and tracks mail and deliveries; notifies departments.
• Processes outgoing mail and shipments and maintains postage logs.
• Ensures payroll check pickup procedures are followed.
• Tracks transports and walk-in traffic for operational monitoring.
• Processes patient belongings documentation in a timely manner.
• Assists with inquiries and coordinates admissions processes.
• Routes discharge paperwork and bed change notifications.
• Monitors incoming calls during designated patient phone hours.
• Manages visitors during patient visits or discharge.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Customer service mindset

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Spring Mountain Treatment Center in Las Vegas, NV is seeking a professional receptionist to be the first contact for patients, visitors and callers. You will manage a multi-line phone system, greet guests, direct inquiries, and ensure secure access to the facility.

The role also coordinates taxi requests and handles mail and shipments. Responsibilities include supporting screening processes, maintaining logs, and assisting with admissions and discharge tasks.