Front Desk & Patient Access Specialist

Hanger Inc; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Savings and Retirement Plan

Paid Holidays and PTO

Parental Leave

Employee Referral Bonus

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience across our orthotic and prosthetic services. You’ll greet visitors, verify information, and support clinical and administrative staff.

The role emphasizes strong communication, basic computer skills, and accuracy in handling registrations, payments, and records, with opportunities for growth in a patient-centered environment.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service or related experience preferred.
• Experience in receptionist or medical front office roles is preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet patients and visitors at the front desk, provide information and address inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-ins.
• Collect patient payments (deductibles, copays, coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Communication skills

Front desk experience

Basic computer skills

Education

High school diploma

Tools

Windows OS

Email

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless patient experience across our orthotic and prosthetic services. You’ll greet visitors, verify information, and support clinical and administrative staff.

The role emphasizes strong communication, basic computer skills, and accuracy in handling registrations, payments, and records, with opportunities for growth in a patient-centered environment.