Front Desk & Pantry Coordinator

The Salvation Army USA Central Territory; Springfield (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

The Salvation Army North and Central Illinois Division in Springfield, IL is seeking a friendly Receptionist to join the front desk and administrative team. You will greet guests, answer calls, assist with donations, and support the food pantry operations with professionalism and courtesy.

The role is non-exempt, 25 hours per week, pay range $16.30–$19.56 hourly, with a focus on strong communication, confidentiality, and teamwork.

Qualifications

• High School Diploma or equivalent. Significant experience may be considered in lieu of.
• Two years plus of experience in a receptionist, front desk, customer service or administrative support role preferred. Entry level candidates with strong customer service skills may also be considered.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

Responsibilities

• Provide administrative support to the Corps Officer(s) as related to front desk and food pantry services.
• Warmly greet, answer and provide referrals as appropriate to guests and callers.
• Receive donations that come in the front door and make sure they are distributed to the correct department.
• Receive and organize postal items.
• Assist with the Food Pantry management and distribution to those we serve with kindness and respect.
• Assess the basic social service needs of participants in order to direct them accordingly.
• Maintain and manage food pantry database and forms necessary for reporting.
• Know what is on all three calendars for the day, Social service, Corps and Community Center.
• Ability to work with front desk and pantry volunteers to help recruit, schedule and train them in the process of the front desk.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanour, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army's "Safe from Harm" Certification.
• Perform other duties as assigned as related to the administrative support.

Skills

Communication skills

Attention to detail

Multi-tasking

Diversity & inclusion

Policies & procedures

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

The Salvation Army North and Central Illinois Division in Springfield, IL is seeking a friendly Receptionist to join the front desk and administrative team. You will greet guests, answer calls, assist with donations, and support the food pantry operations with professionalism and courtesy.

The role is non-exempt, 25 hours per week, pay range $16.30–$19.56 hourly, with a focus on strong communication, confidentiality, and teamwork.