Front Desk & Guest Services Coordinator

The Salvation Army; Springfield (AL); On-site; USD 22,000 - 27,000; Part time

Job summary

The Salvation Army in Springfield, IL is seeking a Receptionist to serve as the first contact for clients, visitors, donors, volunteers, and staff. You will provide professional customer service, manage front desk operations, answer calls, greet guests, and assist with administrative tasks.

This part-time role (25 hours per week) requires a high school diploma and strong communication, confidentiality, and computer skills. Join a mission-driven team dedicated to helping people in need.

Qualifications

• High School Diploma or equivalent; significant experience may be considered in lieu of.
• Two years plus of receptionist/front desk/administrative support experience preferred; entry level with strong customer service skills may be considered.
• Proficiency in MS Office and email; strong written and verbal communication.

Responsibilities

• Provide administrative support to front desk and pantry services.
• Warmly greet guests, answer calls, provide referrals as appropriate.
• Receive donations at the front door and distribute to the correct department.
• Receive and organize postal items.
• Assist with the Food Pantry management and distribution.
• Direct participants to social services and report needs while maintaining confidentiality.
• Maintain pantry database and required reporting forms.
• Coordinate with calendars for Social Service, Corps and Community Center.
• Support training and scheduling of front desk and pantry volunteers.

Skills

Customer service

Front desk

Administrative support

Communication

Confidentiality

Multi-tasking

Diversity

Policy implementation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

The Salvation Army in Springfield, IL is seeking a Receptionist to serve as the first contact for clients, visitors, donors, volunteers, and staff. You will provide professional customer service, manage front desk operations, answer calls, greet guests, and assist with administrative tasks.

This part-time role (25 hours per week) requires a high school diploma and strong communication, confidentiality, and computer skills. Join a mission-driven team dedicated to helping people in need.