Front Desk Operations Supervisor

mymvw; Princeville (IL); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free daily associate meal

AAA Four Diamond Resort

Complimentary breakroom amenities &amp

Quarterly team celebrations & awards

Company branded attire for outdoor ass

Complimentary work shoes

Discounts to onsite food outlets

Community service opportunities

Audubon Green Lodging sustainability

Job summary

Marriott Vacations Worldwide is seeking a Front Desk Supervisor to lead the Front Office team at our property in Princeville, IL. You will oversee guest check-ins, coordinate with housekeeping, and ensure high-quality service for owners and guests throughout their stay.

Responsibilities include supervising staff, processing payments, addressing guest needs, and supporting management in hiring, training and scheduling.

Qualifications

• Experience in front desk supervision or hotel/hospitality leadership preferred.
• Excellent guest service and communication skills.
• Ability to train, motivate and coach staff.

Responsibilities

• Supervise Front Office staff to ensure excellent owner/guest service.
• Process all owner/guest check-ins and handle payments.
• Coordinate with Housekeeping for room readiness.
• Assist management in hiring, training, scheduling, evaluating, counseling and coaching employees.
• Address guest questions, concerns and requests promptly and professionally.

Job description

Hourly Rate: $36.71

Hourly Wage: $36.71

$1000 SIGN ON BONUS

This bonus is for new hires. Internal candidates, college programs, rehires and managers are excluded. Payments are in $500 increments at 30 and 90 days, paid on the following paycheck. If eligible, you must be actively employed and actively performing services for the Company on the applicable eligibility date at the time the payment is made.

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Site Specific Perks

• Free daily associate meal
• AAA Four Diamond Resort
• Complimentary breakroom amenities & soft drinks
• Bi-monthly and quarterly celebrations and awards
• Company branded attire for outdoor associates
• Complimentary work shoes
• Discounts to onsite food outlets
• Quarterly team luncheon celebrations and awards
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

CORE WORK ACTIVITIES

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.