Front Desk/Night Audit Supervisor

Marriott Resorts Hospitality Corporation; United States; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform Laundering

Department celebrations

Associate Appreciation Week

Monthly associate recognition and risk

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor to lead the front desk team and ensure outstanding owner and guest service. You will handle check‑ins/room assignments, process payments, and coordinate with Housekeeping for readiness.

The role requires flexibility for evenings, weekends, and holidays and involves coaching staff to uphold brand standards. Ideal candidates will focus on professional communication, prompt service, and maintaining high guest satisfaction.

Qualifications

• Supervise front office staff to ensure owner/guest service.
• Respond to owner/guest questions, concerns, and requests with brand/property processes.
• Coordinate with Housekeeping to track room readiness for check‑in.
• Assist management in hiring, training, scheduling, evaluating and coaching employees.

Responsibilities

• Report accidents, injuries, and unsafe conditions to manager.
• Follow company policies; present a professional appearance.
• Maintain confidentiality of proprietary information.
• Ensure timely, courteous service to guests and owners.

Skills

Supervising front office staff

Customer service

Communication

Team coordination

Scheduling

Job description

Hourly Rate: $29.95

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check‑ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check‑in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

CORE WORK ACTIVITIES

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other duties as assigned. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.

SITE SPECIFIC PERKS

• Free On-Site Parking
• Uniform Laundering
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat, uniforms and work shoe stipend provided

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Where meaningful moments are made together.

Our associates want more than fulfilling work.

Like our Owners, Members and guests around the world, they want fulfilling lives.

Vacations expand our world to new places, new possibilities, new connections.

Along the way, they help us discover our best selves.

Great vacations are the embodiment of a life, fulfilled.

Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company.

While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers.

Join us on our journey.

FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide

Vacation Ownership

7 Iconic Brands

Approximately 120 Vacation Ownership Resorts

700,000+ Owner families

90%+ Guest satisfaction score

Exchange & Third-Party Management

More than 3,200 affiliated resorts in over 90 countries and territories

Approximately 1.6 million exchange network members