Housekeeping Supervisor

mymvw; Palm Desert (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On-site parking

Meal discounts

Department celebrations

Appreciation week

Recognition programs

Coat/uniform stipend

Phone stipend

Job summary

Marriott Vacations Worldwide is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure exceptional owner and guest satisfaction. You will inspect villas, rooms, and public areas after cleaning, run occupancy reports, prioritize cleaning, and coordinate with Front Desk to resolve discrepancies.

The role includes assisting management with hiring, training, scheduling, and coaching staff. You will also act as a liaison across departments, document issues, and communicate changes

Qualifications

• Supervise housekeeping staff to meet quality standards
• Coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry
• Provide coaching and support to housekeeping employees

Responsibilities

• Follow all safety and security policies and report hazards
• Maintain professional appearance and protect company assets
• Welcome and acknowledge guests following company standards
• Communicate clearly and professionally
• Develop positive working relationships and respond to employee concerns
• Ensure adherence to quality expectations and standards
• Stand, sit, or walk for extended periods
• Move and lift up to 25 pounds as needed
• Perform other duties as requested
• Provide excellent customer service with a professional demeanor
• Be available for flexible schedule including evenings, weekends, and holidays

Job description

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak with others using clear and professional language.

• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.

• Ensure adherence to quality expectations and standards.

• Stand, sit, or walk for an extended period of time.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

• Perform other duties as requested.

• Attention to customer service with a professional and pleasant personality.

• Available to work a flexible schedule including evenings, weekends, and holidays.

SITE PERKS

• Free On-Site Parking

• Discounted meals

• Department celebrations

• Associate Appreciation Week

• Monthly associate recognition and reward programs

• Company branded winter coat, uniforms and work shoe stipend provided

• Monthly phone stipend

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.