Front Desk/Night Audit Supervisor

Marriott-International; Las Vegas (NV); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Free On-Site Parking

Uniform Laundering

Department celebrations

Associate Appreciation Week

Recognition programs

Job summary

Marriott Vacations Worldwide is seeking a Front Office Supervisor in Las Vegas to oversee the front desk team, handle check-ins, and ensure exceptional owner/guest service. You will coordinate with Housekeeping for room readiness, address guest needs, and support managers with hiring, training, and coaching to uphold brand standards.

You will also handle payments, maintain professional communication, and ensure safety and quality throughout the shift, with flexibility for evenings, weekends, and

Responsibilities

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies; maintain professional appearance; protect confidential information.
• Anticipate and address guests' service needs; ensure quality standards are met.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; be a role model.

Job description

Hourly Rate: $29.95JOB SUMMARYSupervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.CORE WORK ACTIVITIESReport accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.Anticipate and address guests' service needs.Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others.Ensure adherence to quality expectations and standards.Stand, sit, or walk for an extended period of time.Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other duties as assigned.Attention to customer service with a professional and pleasant personality.Available to work a flexible schedule including evenings, weekends, and holidays.SITE SPECIFIC PERKSFree On-Site ParkingUniform LaunderingDepartment celebrationsAssociate Appreciation WeekMonthly associate recognition and reward programsCompany branded winter coat, uniforms and work shoe stipend providedMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.