Front Desk Operations Supervisor

FOH Hospitality LLC; United States; On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Free daily associate meal

Discounts to onsite food outlets

Job summary

Marriott Vacations Worldwide in the United States is seeking an experienced Front Office Supervisor to lead the Front Office team, deliver outstanding owner and guest service, and ensure smooth check-ins and villa/room assignments.

The role involves coordinating with Housekeeping, processing payments, and supporting management with hiring, training, scheduling, and coaching, with a $36.71 hourly rate and a $1000 sign-on bonus for new hires.

Qualifications

• Experience supervising front desk staff in a hospitality setting.
• Strong guest service and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to coach, train, and motivate team members.

Responsibilities

• Supervise the Front Office staff to ensure excellent owner/guest service.
• Process all owner/guest check-ins and manage reservations and villa/room assignments.
• Coordinate with Housekeeping to track room readiness and maintain property standards.
• Assist management with hiring, training, scheduling, and coaching employees.

Skills

Front desk supervision

Guest service excellence

Communication skills

Team leadership

Job description

Hourly Rate: $36.71 Hourly Wage: $36.71 $1000 SIGN ON BONUS This bonus is for new hires. Internal candidates, college programs, rehires and managers are excluded. Payments are in $500 increments at 30 and 90 days, paid on the following paycheck. If eligible, you must be actively employed and actively performing services for the Company on the applicable eligibility date at the time the payment is made.

JOB SUMMARY

Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Where great benefits lead to a life fulfilled.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• Site Specific Perks
• Free daily associate meal
• AAA Four Diamond Resort
• Complimentary breakroom amenities & soft drinks
• Bi-monthly and quarterly celebrations and awards
• Company branded attire for outdoor associates
• Complimentary work shoes
• Discounts to onsite food outlets
• Quarterly team luncheon celebrations and awards
• Community service opportunities
• Sustainability awards - Audubon Green Lodging

CORE WORK ACTIVITIES

• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests' service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other duties as assigned.

Equal Opportunity Statement

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Company Messaging

Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

Company Facts

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members