Housekeeping Supervisor

mymvw; Phoenix (AZ); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free On-Site Parking

Free Fitness Center use

Discounted meals, complimentary soft >

Job summary

Marriott Vacations Worldwide seeks a Housekeeping Supervisor to oversee staff, inspect villas and public areas, and ensure cleanliness meets high standards. You will run occupancy reports, verify status, and coordinate with Engineering, Front Office, and Laundry to resolve issues and communicate status updates.

The role requires a valid driver’s license, a flexible schedule including weekends and holidays, and a professional demeanor focused on guest satisfaction.

Qualifications

• Attention to customer service with a professional and pleasant personality.
• Strong communication and leadership abilities.

Responsibilities

• Supervise housekeeping staff to ensure owner/guest satisfaction.
• Inspect villas/rooms, public areas, and pool areas for quality after cleaning.
• Run occupied villa/room reports and update room status.
• Coordinate efforts of Housekeeping, Engineering, Front Office, and Laundry; resolve discrepant rooms.
• Assist management in hiring, training, scheduling, coaching; monitor daily activities.

Skills

Customer service

Communication

Leadership

Job description

Hourly Rate: $25.05

Hourly Wage: $25.05

Shift: 1st/2nd; must be available to work weekends and holidays

Requirement: Valid driver’s license required

Position type: Full Time

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other duties as requested.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Site Specific Perk

• Free On-Site Parking
• Free Fitness Center use
• Discounted meals, complimentary soft drinks
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.