Front Desk Operations Lead | Guest Experience, Las Vegas

MGM Resorts International; United States; Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Wellness incentive programs

Discounts on hotel, dining, retail, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & networking

Resumo da oferta

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team. The role drives operational and financial performance, labor management, and execution of functional strategy to deliver an exceptional guest experience aligned with MGM standards.

You will guide policy implementation, staff coaching, and guest relations while upholding company procedures and service excellence.

Qualificações

• Experience leading Front Desk operations
• Strong focus on guest satisfaction and service standards
• Experience managing labor and financial performance

Responsabilidades

• Lead Front Desk operations in alignment with MGM service standards
• Partner with Senior Hotel Operations Manager to execute strategic initiatives
• Coach and develop front desk staff for efficiency and engagement
• Oversee staffing, training, and scheduling to ensure smooth operation
• Maintain high guest satisfaction through proactive service and issue resolution

Conhecimentos

Team leadership

Guest experience

Operational excellence

Ferramentas

Opera PMS

Descrição da oferta de emprego

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team. The role drives operational and financial performance, labor management, and execution of functional strategy to deliver an exceptional guest experience aligned with MGM standards.

You will guide policy implementation, staff coaching, and guest relations while upholding company procedures and service excellence.