Front Office Supervisor — Guest Experience Leader

J W Marriott; Las Vegas (NV); On-site; USD 48,000 - 65,000; Full time

Job summary

JW Marriott Las Vegas is seeking a Front Office Supervisor (Full Time) to support and coach associates, oversee front desk, bell/valet, and concierge teams, and ensure guest satisfaction. This role combines hands-on duties with leadership, requiring strong communication, problem-solving, and adherence to brand standards.

You will monitor daily operations, handle scheduling, training, and performance coaching, and ensure compliance with policies, safety standards, and high service quality during

Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum of one year in front office operations.
• Skills: Ability to read, write, and communicate effectively in English; excellent customer service; strong interpersonal and supervisory abilities; familiarity with PMS and reservation software; basic computer skills including Word/Excel.

Responsibilities

• Oversee the operations of AYS (At Your Service), Bell/Valet, Front Desk, and Concierge teams to ensure seamless guest experiences.
• Train, mentor, and support team members to deliver exceptional service and uphold brand standards.
• Lead by example, demonstrating professionalism and a commitment to guest satisfaction.
• Provide coaching, counseling, and performance management, including documentation and disciplinary actions when necessary.
• Ensure all company policies, procedures, and service standards are consistently followed by staff.
• Maintain thorough knowledge of emergency procedures and ensure team preparedness.
• Monitor and verify completion of all daily operational tasks and checklists.
• Respond to and fulfill reasonable management requests within the scope of the role.

Skills

Customer service

English communication

Front desk supervision

Guest relations

Cash handling

PMS software

Reservation software

MS Office

Education

High School Diploma or GED

Tools

PMS

Reservation software

Microsoft Word

Excel

Job description

JW Marriott Las Vegas is seeking a Front Office Supervisor (Full Time) to support and coach associates, oversee front desk, bell/valet, and concierge teams, and ensure guest satisfaction. This role combines hands-on duties with leadership, requiring strong communication, problem-solving, and adherence to brand standards.

You will monitor daily operations, handle scheduling, training, and performance coaching, and ensure compliance with policies, safety standards, and high service quality during