Hotel Operations Manager - Front Desk & Guest Experience

CROWN HOTEL & TRAVEL MANAGEMENT LLC; Wilmington (DE); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental and

Enhanced PTO

Paid Training

Fantastic Company Culture

Job summary

Crown Hotel & Travel Management, LLC is hiring a full-time Front Office Supervisor in Wilmington, NC to lead the front desk team, ensure guest satisfaction and uphold brand standards. You will train staff, monitor payroll, handle guest issues and collaborate with other departments to deliver smooth hotel operations.

Qualifications include prior front office supervisory experience, familiarity with OPERA or similar systems, and strong English communication.

Qualifications

• HS diploma or equivalent required.
• 1 year of customer service experience.
• Branded hotel experience preferred.
• Front office supervisory/management experience preferred.
• Knowledge of safety, security and hotel policies.

Responsibilities

• Hires, trains and supervises the front desk team and conducts performance evaluations.
• Maintains hotel standards set by brand and management company.
• Operates the hotel in the General Manager's absence.
• Assists with scheduling, payroll and accounts receivable tasks.
• Plans daily activities to meet guest service standards and coordinates with other departments.
• Monitors payroll budget and labor costs.
• Addresses guest complaints and researches solutions.
• Prepares and reviews front office reports and conducts staff meetings.

Skills

Front office supervision

Hospitality management

Customer service

IHG/OPERA experience

Branded hotel experience

English communication

Microsoft Word

Microsoft Excel

Team leadership

Education

High school diploma

Tools

OPERA PMS

Microsoft Word

Microsoft Excel

Job description

Crown Hotel & Travel Management, LLC is hiring a full-time Front Office Supervisor in Wilmington, NC to lead the front desk team, ensure guest satisfaction and uphold brand standards. You will train staff, monitor payroll, handle guest issues and collaborate with other departments to deliver smooth hotel operations.

Qualifications include prior front office supervisory experience, familiarity with OPERA or similar systems, and strong English communication.