Operations Manager | The Quoin Hotel Wilmington | PM Hotel Group

Westin Greensboro; Wilmington (DE); Híbrido; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

The Quoin Hotel Wilmington, part of PM Hotel Group, seeks an Operations Manager to lead front desk operations and create a welcoming guest experience in a fast-paced hotel environment.

Responsibilities include managing check-in/check-out, delivering exceptional service, handling cash and using the property management system to support daily tasks. Candidates should have a High School diploma and 3–6 months of related experience.

Formación

• High School diploma or equivalent is required.
• Three to six months of related front desk experience preferred.
• Must be a people-person with positive attitude and strong guest service orientation.

Responsabilidades

• Be the face at the front desk and ensure excellent guest service from check-in to check-out.
• Own the front desk area and maintain a warm, welcoming environment for guests.
• Handle cash responsibly and use computers and PMS to perform front desk tasks.

Conocimientos

Customer service

Communication

Professionalism

People skills

Cash handling

Educación

High School diploma or equivalent

Herramientas

Computers

Databases

Property management systems

Descripción del empleo

Operations Manager | The Quoin Hotel Wilmington | PM Hotel Group

Job Category: Front Desk

Requisition Number: OPERA019864

• Posted : September 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Wilmington, DE 19801, USA

Description

What You'll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You've Been:

We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.

When You're Here:

Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Goal Completion

: Inspired to perform well by the completion of tasks

Self-Starter

: Inspired to perform without outside help

Entrepreneurial Spirit

: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.