Operations Manager | The Quoin Hotel Wilmington | PM Hotel Group

PM Hotel Group; Wilmington (DE); Presencial; USD 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel discounts

Descripción de la vacante

PM Hotel Group in Wilmington, DE is seeking a friendly front desk agent to be the face of the hotel. You’ll welcome guests, check them in and out, and share your knowledge of local restaurants, events, and attractions.

You’ll need strong people skills, cash-handling ability, and comfort with PMS and hotel databases. A high school diploma and 3–6 months of related experience are preferred, with flexible shifts including nights and weekends.

Formación

• High School diploma or equivalent required.
• 3–6 months of related front desk or guest service experience preferred.
• Ability to deliver friendly, professional service.

Responsabilidades

• Welcome guests and manage check-in/check-out processes.
• Provide local area information and recommendations.
• Handle cash and operate PMS, computers and databases.
• Maintain a warm, welcoming hotel environment.
• Assist team members with guest requests as needed.

Conocimientos

Customer service

Communication

Cash handling

Local knowledge

Positive attitude

Educación

High School diploma or equivalent

Herramientas

Property Management System (PMS)

Computers

Databases

Descripción del empleo

What You’ll Do

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays.

But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company