Part Time Guest Service Agent | The Quoin Hotel Wilmington | PM Hotel Group

Quoin Hotel; Wilmington (DE); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

The Quoin Hotel in Wilmington, DE is seeking a Part-Time Guest Service Agent to be the friendly face at the front desk, handling check-in/check-out and guest requests with a warm, professional demeanor. You’ll ensure every guest enjoys a seamless experience from arrival to departure, and you’ll be the go-to source for local tips and hotel services.

You’ll use computers, databases, and the property management system to manage arrivals, payments, and guest records, while maintaining accuracy and a

Qualifications

• High School diploma or equivalent.
• Three to six months of related experience preferred.
• Excellent customer service and a positive demeanor.

Responsibilities

• Provide excellent front desk service from check-in to check-out.
• Share knowledge of local restaurants, entertainment, and events with guests.
• Use computers, databases, and property management systems to handle check-in/check-out tasks.
• Communicate professionally in a fast-paced environment.

Skills

Customer service

Front desk

Cash handling

Knowledge of local area

Communication

Team player

Education

High School diploma or equivalent

Tools

Property management systems

Databases

Computers

Job description

Part Time Guest Service Agent | The Quoin Hotel Wilmington | PM Hotel Group

Job Category: Front Desk

Requisition Number: PARTT019785

• Part-Time
• On-site

Locations

Showing 1 location

Wilmington, DE 19801, USA

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit .

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience.

Preferred Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.