Operations Manager | The Quoin Hotel Wilmington | PM Hotel Group

Quoin Hotel; Wilmington (DE); On-site; USD 38,000 - 54,000; Full time

Job summary

The Quoin Hotel Wilmington is seeking an Operations Manager to lead front desk activities and guest service. You’ll be the friendly face at check-in and check-out, ensuring a warm, welcoming environment and accurate handling of guest transactions.

You will leverage knowledge of local dining and entertainment to enhance guest experiences, while using computers, databases, and PMS tools to manage daily front desk tasks. A High School diploma and 3–6 months of related experience are preferred.

Qualifications

• You must have a High School diploma or equivalent.
• 3–6 months of related front desk or hospitality experience preferred.
• Strong customer service orientation and a positive demeanor.

Responsibilities

• Be the face of the front desk, greeting guests and ensuring smooth check-in/out.
• Share local knowledge about dining, entertainment, and events with guests.
• Accurately handle guest payments and use front desk systems to log details.

Skills

Customer service

Front desk

Communication

Education

High School diploma

Tools

POS systems

PMS software

Cash handling

Job description

Operations Manager | The Quoin Hotel Wilmington | PM Hotel Group

Job Category: Front Desk

Requisition Number: OPERA019864

• Posted : September 29, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Wilmington, DE 19801, USA

Description

What You'll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You've Been:

We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.

When You're Here:

Sometimes you'll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

: Works well as a member of a group

Leader

: Inspires teammates to follow them

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Goal Completion

: Inspired to perform well by the completion of tasks

Self-Starter

: Inspired to perform without outside help

Entrepreneurial Spirit

: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.