Hotel Operations & Guest Experience Leader

Fairfield Inn & Suites Newport Cincinnati; Newport (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairfield Inn & Suites Newport Cincinnati is seeking an Assistant General Manager to help lead daily hotel operations and deliver exceptional guest experiences. You will collaborate with the General Manager to maintain high service standards and drive guest satisfaction with a 5-star approach.

The ideal candidate has a bachelor’s degree in hospitality management and at least three years of managerial experience in the hospitality industry, with a passion for teamwork and operational excellence.

Qualifications

• Bachelor’s degree in hospitality management.
• Three years of managerial experience in the hospitality industry.

Responsibilities

• Oversee daily hotel operations in collaboration with the General Manager.
• Supervise staff and ensure smooth service delivery.
• Resolve guest concerns and maintain a 5-star service standard.
• Drive guest satisfaction and operational excellence.

Skills

Managerial experience

Customer service

Education

Bachelor's degree in Hospitality Management

Job description

Fairfield Inn & Suites Newport Cincinnati is seeking an Assistant General Manager to help lead daily hotel operations and deliver exceptional guest experiences. You will collaborate with the General Manager to maintain high service standards and drive guest satisfaction with a 5-star approach.

The ideal candidate has a bachelor’s degree in hospitality management and at least three years of managerial experience in the hospitality industry, with a passion for teamwork and operational excellence.