Front Desk Guest Experience Agent

Commonwealth Hotels; Newport (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Same day pay

Flexible spending accounts

Paid vacation

Personal days

Holiday pay

Guest discounts

Online training

Employee Assistance Program

Jury duty leave

Bereavement leave

Job summary

Commonwealth Hotels in Newport, KY is seeking a Hotel Guest Service Agent to warmly welcome guests, manage check-in and check-out, and handle reservations at Homewood Suites Newport Cincinnati. You will deliver exceptional service in a fast-paced front desk environment near the airport, coordinate with housekeeping and maintenance, and upsell hotel services to enhance guest experience.

Ideal candidates have strong communication, prior customer-facing experience, basic PMS familiarity, and a high

Qualifications

• Previous experience in customer-facing roles is preferred.
• Strong interpersonal and communication skills are essential.
• Familiarity with reservation or property management systems (PMS) is a plus.

Responsibilities

• Check-in and check-out guests efficiently and warmly.
• Manage reservations, cancellations, and modifications accurately.
• Respond to guest inquiries and special requests with professionalism.

Skills

Customer service

Interpersonal skills

Communication

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

PMS software

Job description

Commonwealth Hotels in Newport, KY is seeking a Hotel Guest Service Agent to warmly welcome guests, manage check-in and check-out, and handle reservations at Homewood Suites Newport Cincinnati. You will deliver exceptional service in a fast-paced front desk environment near the airport, coordinate with housekeeping and maintenance, and upsell hotel services to enhance guest experience.

Ideal candidates have strong communication, prior customer-facing experience, basic PMS familiarity, and a high