Front Desk Operations Lead - Elevate Guest Experience

MGM Resorts International; United States; Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Wellness incentive programs

Company discounts on hotels and other services

Free meals in employee dining room

Free parking

Comprehensive healthcare benefits

Development programs and networking opportunities

Résumé du poste

A prominent hospitality company is seeking a Hotel Operations Manager to provide leadership and direction for their Front Desk team. The role focuses on customer satisfaction and effective management of policies and training programs. Ideal candidates will have 2+ years of experience in hotel management and technical knowledge of Opera. Perks include wellness programs, discounts, healthcare benefits, and opportunities for professional development.

Qualifications

• 2+ years of relevant experience in hotel management.
• Experience in managing front desk operations.

Responsabilités

• Provide direction and leadership to the Front Desk team.
• Collaborate with Senior Hotel Manager on operational goals.
• Enhance customer satisfaction through effective management.

Connaissances

Employee management

Customer satisfaction enhancement

Coaching and training

Leadership

Outils

Opera

Description du poste

A prominent hospitality company is seeking a Hotel Operations Manager to provide leadership and direction for their Front Desk team. The role focuses on customer satisfaction and effective management of policies and training programs. Ideal candidates will have 2+ years of experience in hotel management and technical knowledge of Opera. Perks include wellness programs, discounts, healthcare benefits, and opportunities for professional development.