Front Desk Operations Lead - Elevate Guest Experience

MGM Resorts International; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Wellness incentive programs

Company discounts on hotels and other services

Free meals in employee dining room

Free parking

Comprehensive healthcare benefits

Development programs and networking opportunities

Job summary

A prominent hospitality company is seeking a Hotel Operations Manager to provide leadership and direction for their Front Desk team. The role focuses on customer satisfaction and effective management of policies and training programs. Ideal candidates will have 2+ years of experience in hotel management and technical knowledge of Opera. Perks include wellness programs, discounts, healthcare benefits, and opportunities for professional development.

Qualifications

• 2+ years of relevant experience in hotel management.
• Experience in managing front desk operations.

Responsibilities

• Provide direction and leadership to the Front Desk team.
• Collaborate with Senior Hotel Manager on operational goals.
• Enhance customer satisfaction through effective management.

Skills

Employee management

Customer satisfaction enhancement

Coaching and training

Leadership

Tools

Opera

Job description

A prominent hospitality company is seeking a Hotel Operations Manager to provide leadership and direction for their Front Desk team. The role focuses on customer satisfaction and effective management of policies and training programs. Ideal candidates will have 2+ years of experience in hotel management and technical knowledge of Opera. Perks include wellness programs, discounts, healthcare benefits, and opportunities for professional development.