Hotel Operations Manager - Luxor

MGM Resorts International; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, dining, retail, &

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional development & networking

Job summary

MGM Resorts International in Las Vegas is seeking a Manager of Hotel Ops to support the Senior Hotel Manager and lead the Front Desk team. The role drives operational and financial performance, labor management, and execution of functional strategy to deliver an exceptional guest experience aligned with MGM standards.

You will guide policy implementation, staff coaching, and guest relations while upholding company procedures and service excellence.

Qualifications

• Experience leading Front Desk operations
• Strong focus on guest satisfaction and service standards
• Experience managing labor and financial performance

Responsibilities

• Lead Front Desk operations in alignment with MGM service standards
• Partner with Senior Hotel Operations Manager to execute strategic initiatives
• Coach and develop front desk staff for efficiency and engagement
• Oversee staffing, training, and scheduling to ensure smooth operation
• Maintain high guest satisfaction through proactive service and issue resolution

Skills

Team leadership

Guest experience

Operational excellence

Tools

Opera PMS

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Manager of Hotel Ops will provide support to the Senior Hotel Manager with direction and leadership for the property Front Desk team, consistent with the MGM brand. The candidate is responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. The manager owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoEfor hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, workschedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and throughcoaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistentwith the company's service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department

THE IDEAL CANDIDATE:

• Must be 21 years of age or older required
• Technical knowledge and experience with Opera preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

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