Hotel Operations Lead: Guest Experience & Team Growth

Circa Las Vegas; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Circa Las Vegas is seeking an Assistant Hotel Manager to support daily hotel operations, guest satisfaction, and team development. You will assist with scheduling, budgeting, reporting, and cross-department coordination to ensure service excellence and operational efficiency.

The role reports to the Hotel Manager and requires hands-on leadership, strong communication, and a track record of delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Minimum supervisory experience in hotel operations.
• Experience delivering exceptional guest service in a fast-paced setting.
• Ability to lead teams, coach, and manage priorities.

Responsibilities

• Lead daily hotel operations and ensure service excellence.
• Coordinate with front desk, housekeeping, and other departments.
• Assist with staffing, scheduling, and labor forecasting.
• Support budgeting, forecasting, and departmental reporting.
• Provide coaching and development for Supervisors on Duty.
• Maintain brand standards and guest satisfaction focus.

Skills

Leadership

Communication

Guest service

Team coordination

Problem solving

Time management

Tools

Infor HMS PMS

Microsoft Office

Reporting tools

Job description

Circa Las Vegas is seeking an Assistant Hotel Manager to support daily hotel operations, guest satisfaction, and team development. You will assist with scheduling, budgeting, reporting, and cross-department coordination to ensure service excellence and operational efficiency.

The role reports to the Hotel Manager and requires hands-on leadership, strong communication, and a track record of delivering exceptional guest experiences in a fast-paced environment.