Front Desk Leader — Elevate Guest Experience & Growth

White Lodging; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits starting day 1

Medical, dental, vision insurance

401(k) with company match

Paid time off with rollover

Tuition reimbursement

Job summary

White Lodging is seeking a Front Desk Manager to oversee daily front office operations at a premium hotel property. Lead, coach, and develop front desk agents and supervisors to deliver exceptional guest service and operational excellence across every shift.

You will model hospitality standards, participate in interviews, and manage key administrative tasks such as reporting, payroll, and scheduling. This is a growth-oriented role within a company that values career mobility across multiple

Qualifications

• Experience leading hotel front office operations.
• Branded/upscale hotel experience preferred.
• Proven coaching and development of frontline teams.
• Strong guest-service focus with a solutions mindset.
• Familiarity with property management systems (PMS).

Responsibilities

• Lead daily shift operations of the Front Office department, including guest service standards and team performance.
• Provide hands-on leadership, training, and shift flow management for front desk agents and supervisors.
• Participate in hiring and conducting interviews to build a high-performing team.
• Serve as a guest-service ambassador, modeling hospitality standards at every touchpoint.
• Handle front desk duties as needed while overseeing financial reporting, payroll, and scheduling.

Skills

Front office leadership

Guest service

Hiring & interviews

Operational excellence

PMS software

Job description

White Lodging is seeking a Front Desk Manager to oversee daily front office operations at a premium hotel property. Lead, coach, and develop front desk agents and supervisors to deliver exceptional guest service and operational excellence across every shift.

You will model hospitality standards, participate in interviews, and manage key administrative tasks such as reporting, payroll, and scheduling. This is a growth-oriented role within a company that values career mobility across multiple