Luxury Hotel Operations Lead for Guest Experience & Profit

Kinsley Power Systems; Las Vegas (NV); On-site; USD 64,000 - 90,000; Full time

Job summary

Hotel operations manager role focuses on leading the Front Office to exceed guest expectations while delivering profitable results to owners. The candidate will drive brand standard compliance, staff empowerment and cross-department coordination to ensure outstanding service.

Responsibilities include meetings, scheduling, guest feedback analysis, training, and loss prevention participation, with bi-monthly management events and ongoing upselling and guest support.

Qualifications

• Minimum 2-5 years of luxury hotel Front Office leadership experience.
• Bachelor’s degree in Hotel/Resort Management or Business preferred.
• Knowledge of Opera strongly preferred; financial management required.

Responsibilities

• Plan, organize, attend and participate in hotel/department meetings.
• Ensure compliance with brand standards, SOPs and policies.
• Build relationships to empower staff for win/win guest outcomes.
• Direct Front Office activities and coordinate with other departments.
• Mentor FD Agents, assist with check-ins/outs, upsell services.
• Attend bi-monthly management lobby/hotel functions.
• Monitor guest feedback and drive improvements in satisfaction and loyalty.
• Ensure Front Office efficiency through scheduling and staffing oversight.
• Monitor occupancy daily and coordinate with revenue manager.
• Complete employee evaluations after approval of the Director.
• Ensure accuracy of No-Show charges and proper posting.
• Participate in Fire Safety and Loss Prevention programs.

Skills

Leadership

Guest relations

Team management

Budgeting

Vendor coordination

Education

Bachelor’s degree in Hotel/Resort Management or Business

Tools

Opera PMS

Job description

Hotel operations manager role focuses on leading the Front Office to exceed guest expectations while delivering profitable results to owners. The candidate will drive brand standard compliance, staff empowerment and cross-department coordination to ensure outstanding service.

Responsibilities include meetings, scheduling, guest feedback analysis, training, and loss prevention participation, with bi-monthly management events and ongoing upselling and guest support.