Front Desk Operations Lead

Family & Children's Services; Oklahoma City (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Family & Children’s Services is seeking a Front Desk Supervisor to provide direct supervision of front desk specialists and coordinate workflows to ensure excellent customer service and efficient registration and eligibility activities. You will also oversee staffing, training, and performance reviews while maintaining EHR data integrity and accurate billing collections.

The role emphasizes leadership across multiple sites, ensuring adherence to policies, timeliness of chart entry, and effective

Qualifications

• Requires 3 to 5 years of supervisory experience.
• Ability to manage a multi-line telephone system and other communication technologies.
• Some knowledge of bookkeeping is required.
• Must possess computer skills in Microsoft Office.

Responsibilities

• Supervise and manage Front Desk staff in accordance with policies and procedures.
• Plan and direct daily work of front desk staff; monitor coverage and attendance.
• Coordinate onboarding and training requirements with the Manager of Front Desk Operations; participate in recruiting and hiring processes.
• Ensure front desk processes are accurate, timely, and compliant; resolve complaints.
• Maintain and improve EHR data entry practices and cash handling procedures.

Skills

Supervisory experience

Multi-line telephone system

Bookkeeping knowledge

Microsoft Office

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office Suite

Job description

Family & Children’s Services is seeking a Front Desk Supervisor to provide direct supervision of front desk specialists and coordinate workflows to ensure excellent customer service and efficient registration and eligibility activities. You will also oversee staffing, training, and performance reviews while maintaining EHR data integrity and accurate billing collections.

The role emphasizes leadership across multiple sites, ensuring adherence to policies, timeliness of chart entry, and effective