Patient Experience Front Desk Specialist – Family Practice

Freeman Health System; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement with employer match

Paid time off (PTO)

Extended Sick pay

Learning Center access

Job summary

Freeman Health System seeks a front-desk receptionist to greet patients and visitors, schedule appointments, answer calls, and provide information with courteous communication. The role requires registering patients, collecting payments, and maintaining HIPAA-compliant records in a fast-paced health system.

Ideal candidates will handle cash, verify eligibility, use medical office software, and support daily operations to create a safe, positive patient experience.

Qualifications

• Greet customers, patients, vendors and visitors.
• Answer patient questions and provide directions.
• Register patients and ensure forms comply with HIPAA and regulations.
• Collect payments and print receipts.
• Count and balance cash drawer.
• Use medical office software to schedule appointments.
• Verify eligibility for services.
• Perform other duties as assigned.

Responsibilities

• Schedule patient appointments.
• Answer phone calls and provide information.
• Update patient registrations.
• Maintain a respectful, positive environment.
• Support front-desk operations as needed.

Skills

Customer service

Communication

HIPAA compliance

Tools

Medical office software

Job description

Freeman Health System seeks a front-desk receptionist to greet patients and visitors, schedule appointments, answer calls, and provide information with courteous communication. The role requires registering patients, collecting payments, and maintaining HIPAA-compliant records in a fast-paced health system.

Ideal candidates will handle cash, verify eligibility, use medical office software, and support daily operations to create a safe, positive patient experience.