Front Desk Operations Supervisor: Staffing & EHR Excellence

Family & Children's Services; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Family & Children’s Services in Tulsa is seeking a Front Desk Supervisor to oversee front desk staff, ensuring efficient workflows, accurate data entry in the EHR, and excellent customer service for clients and visitors in Tulsa.

The role requires 3–5 years of supervisory experience, a high school diploma or equivalent (associate degree preferred), and strong Microsoft Office skills to support daily operations, scheduling, and financial processes.

Qualifications

• Must be a high school graduate or have HS equivalent.
• Associate's degree preferred.
• Requires 3 to 5 years of supervisory experience, preferably with oversight of staff at multiple locations.

Responsibilities

• Supervise and manage Front Desk staff in accordance with agency policies and confidentiality standards.
• Plan and direct daily work of front desk staff and ensure adequate coverage.
• Coordinate onboarding, training, and performance reviews for front desk personnel.
• Monitor front desk processes, ensure accurate data entry into EHR, and maximize collections.
• Address client and staff inquiries and resolve problems in a timely manner.

Skills

Multi-line telephone management

Bookkeeping knowledge

Microsoft Office

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Microsoft Office

Job description

Family & Children’s Services in Tulsa is seeking a Front Desk Supervisor to oversee front desk staff, ensuring efficient workflows, accurate data entry in the EHR, and excellent customer service for clients and visitors in Tulsa.

The role requires 3–5 years of supervisory experience, a high school diploma or equivalent (associate degree preferred), and strong Microsoft Office skills to support daily operations, scheduling, and financial processes.