Front Desk Operations Lead

Family & Children’s Services; Tulsa (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Family & Children’s Services in Tulsa, OK is seeking a Front Desk Supervisor to oversee front desk specialists, ensure efficient intake, scheduling, and accurate data entry. The role emphasizes staff coaching, onboarding, and adherence to policies while maintaining high customer service standards.

The supervisor will coordinate with the Manager of Front Desk Operations, manage PTO, and ensure timely billing and EHR data entry. A strong teamwork mindset and process improvement focus are essential.

Qualifications

• Must be a high school graduate or have HS equivalent.
• Associate's degree preferred.
• Requires 3 to 5 years of supervisory experience, preferably with oversight of staff at multiple locations.
• Ability to manage a multi-line telephone system and other communication technologies.
• Some knowledge of bookkeeping.
• Must possess computer skills in Microsoft Office.
• Must possess a valid Driver License and satisfactory driving record to travel to locations other than primary office.

Responsibilities

• Supervise front desk staff and manage staffing needs and coverage.
• Plan and direct daily work of front desk staff; conduct performance reviews.
• Provide onboarding, training and cross-training for staff across sites.
• Operate and train others on the EHR system and ensure data accuracy.
• Oversee front desk operations, scheduling, billing, and customer service.
• Address client and staff complaints and resolve issues promptly.
• Maintain a clean, welcoming waiting area and supply management.

Job description

Family & Children’s Services in Tulsa, OK is seeking a Front Desk Supervisor to oversee front desk specialists, ensure efficient intake, scheduling, and accurate data entry. The role emphasizes staff coaching, onboarding, and adherence to policies while maintaining high customer service standards.

The supervisor will coordinate with the Manager of Front Desk Operations, manage PTO, and ensure timely billing and EHR data entry. A strong teamwork mindset and process improvement focus are essential.