Front Desk Operations Lead

Holiday Inn Express FTC, Fort Walton Beach, FL, US; Destin (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Holiday Inn Express FTC, Fort Walton Beach, FL, US in Destin is hiring an Assistant General Manager/Operations Manager to oversee front desk operations, reservations, staffing and training. You will manage records, prepare reports, and ensure excellent guest relations while acting as Manager on Duty when assigned.

You will collaborate with housekeeping, engineering, catering and sales to maintain inventory and smooth operations across departments.

Qualifications

• Excellent verbal, comprehension, listening and problem solving skills.
• Interpersonal and time management skills.

Responsibilities

• Oversee front desk operations and reservation management.
• Manage staffing, training, and records for front desk activities.
• Prepare reports and ensure guest relations are maintained at a high standard.
• Act as Manager on Duty as designated by hotel leadership.
• Coordinate with Housekeeping, Engineering, Catering and Sales to ensure smooth operations.
• Maintain front desk programs and key controls; oversee accounts receivable and city ledger.

Skills

Verbal skills

Interpersonal skills

Time management

Problem solving

Job description

Holiday Inn Express FTC, Fort Walton Beach, FL, US in Destin is hiring an Assistant General Manager/Operations Manager to oversee front desk operations, reservations, staffing and training. You will manage records, prepare reports, and ensure excellent guest relations while acting as Manager on Duty when assigned.

You will collaborate with housekeeping, engineering, catering and sales to maintain inventory and smooth operations across departments.