Front Office Manager on Duty & Guest Experience Leader

Holiday-Inn-Express-and-Suites; Prattville (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Holiday Inn Express Prattville is seeking a Front Office Manager to lead our front desk team, drive operational excellence, and deliver outstanding guest service. You will supervise check-in/check-out workflows, address guest inquiries, and ensure consistent brand adherence.

Your leadership will empower staff to create memorable stays and uphold our reputation for hospitality excellence. In this role, you will serve as the Manager on Duty in the General Manager's absence, guiding staff through

Responsibilities

• Lead a dynamic front desk team to deliver exceptional guest experiences.
• Ensure smooth check-in/check-out processes and resolve guest inquiries promptly.
• Act as Manager on Duty during GM absence and uphold brand standards.

Job description

Holiday Inn Express Prattville is seeking a Front Office Manager to lead our front desk team, drive operational excellence, and deliver outstanding guest service. You will supervise check-in/check-out workflows, address guest inquiries, and ensure consistent brand adherence.

Your leadership will empower staff to create memorable stays and uphold our reputation for hospitality excellence. In this role, you will serve as the Manager on Duty in the General Manager's absence, guiding staff through