Front Desk & Guest Experience Agent | Flexible Shifts

Holiday Inn Express FTC, Fort Walton Beach, FL, US; Fort Walton Beach (FL); On-site; USD 19,000 - 27,000; Full time

Job summary

Holiday Inn Express FTC, Fort Walton Beach, FL, US, is seeking a Guest Service Agent to manage front desk duties including check-ins/check-outs, reservations, and guest inquiries. You will represent the hotel with a friendly, professional demeanor, ensuring guest satisfaction and adherence to brand standards.

The role requires strong communication, multitasking, and cash-handling abilities, with experience in hotel management systems preferred. Availability on weekends and holidays is expected.

Qualifications

• Excellent verbal, comprehension, listening, and critical thinking skills.
• Guest relations skills and professional greeting of guests.
• Ability to check in/out guests efficiently and manage reservations.

Responsibilities

• Handle front desk tasks: check-ins/check-outs, reservations, wake-up calls.
• Provide information about hotel, facilities, and local attractions.
• Ensure security procedures and proper key control are followed.
• Complete front desk paperwork and coordinate with housekeeping/maintenance.
• Work flexible weekends/holidays and remain calm under pressure.

Skills

Customer service

Communication

Multitasking

Guest relations

Cash handling

Education

High School Diploma or equivalent

Tools

Hotel management systems

Job description

Holiday Inn Express FTC, Fort Walton Beach, FL, US, is seeking a Guest Service Agent to manage front desk duties including check-ins/check-outs, reservations, and guest inquiries. You will represent the hotel with a friendly, professional demeanor, ensuring guest satisfaction and adherence to brand standards.

The role requires strong communication, multitasking, and cash-handling abilities, with experience in hotel management systems preferred. Availability on weekends and holidays is expected.