Head of Hotel Operations & Guest Experience

Kettelsen Consulting LLC; Destin (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Kettelsen Consulting LLC is seeking a Hotel Manager in Destin, Florida, to lead operations and financial activities while ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in Hospitality or Tourism, and at least 5 years of management experience in hotel settings. Responsibilities include overseeing day-to-day operations, managing staff development, and participating in sales and revenue management. A strong customer service orientation and operational knowledge are essential for success.

Qualifications

• Minimum 5 years of management experience in both Rooms and Food and Beverage.
• Knowledge of hotel operations and management practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and direct hotel operations and financial activities.
• Ensure customer satisfaction through quality processes.
• Oversee hiring, training, and performance evaluation of associates.

Skills

Customer service orientation

Leadership

Operational knowledge

Marketing skills

Education

Bachelor's Degree in Hospitality, Tourism or related field

Job description

Kettelsen Consulting LLC is seeking a Hotel Manager in Destin, Florida, to lead operations and financial activities while ensuring customer satisfaction. The ideal candidate will have a Bachelor's degree in Hospitality or Tourism, and at least 5 years of management experience in hotel settings. Responsibilities include overseeing day-to-day operations, managing staff development, and participating in sales and revenue management. A strong customer service orientation and operational knowledge are essential for success.