Hotel Operations Leader — Guest Experience & Profit

Tandem Hospitality Group; Pensacola (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Tandem Hospitality Group in Pensacola, FL seeks an Assistant General Manager (AGM) to oversee Front Office, Guest Services, and Housekeeping, ensuring exceptional guest experiences and accurate financial results. You will lead, train, and coach staff, implement policies, manage revenue strategies, and maintain standards across departments, while representing the hotel in the community.

A college degree and several years in hotel operations are required, with strong communication and details

Qualifications

• Requires a college degree and several years of related hotel operations experience.
• Strong verbal and written communication skills are essential.
• Significant attention to detail and understanding of profitability and budgeting processes.

Responsibilities

• Collaborate with managers to advance hotel goals and operations.
• Establish and enforce consistent operating procedures.
• Motivate staff to create a productive, positive, and safe work environment.
• Schedule hotel staff to meet guest needs and optimize coverage.
• Contribute to hotel revenue management and sales strategies, including daily business review.
• Ensure staff are properly trained to standards and conduct daily stand-up meetings.
• Maintain cleanliness and condition of guestrooms and public areas, with regular inspections.
• Oversee inventory for housekeeping and front office amenities and supplies.
• Coordinate with engineering for preventive maintenance and guest room functionality.
• Stay informed about competition, events, and hospitality trends.
• Maintain flexible schedules to cover shifts and staff absences.

Skills

Verbal communication

Written communication

Attention to detail

Budgeting knowledge

Education

Bachelor's degree in hospitality or related field

Tools

Hotel information systems

Job description

Tandem Hospitality Group in Pensacola, FL seeks an Assistant General Manager (AGM) to oversee Front Office, Guest Services, and Housekeeping, ensuring exceptional guest experiences and accurate financial results. You will lead, train, and coach staff, implement policies, manage revenue strategies, and maintain standards across departments, while representing the hotel in the community.

A college degree and several years in hotel operations are required, with strong communication and details